Pioneer Desk Next Level Support

UNBOUND in terms of time an space

WE SOLVE YOUR PC WINDOWS PROBLEMS
more time to be efficient with your work
for you - and your employees

server data hosting
NO MORE SUPPORT TICKETS

We recognize problems
... before you do!
... and we solve them!

SAFE SERVICE

Security - state of the art!
We don't need no data
only software & hardware

cloud based data science
REMOTE SUPPORT

hands on - 100%
Get personal help fast

WHAT CAN YOU EXPECT ?

FIRST LEVEL SUPPORT: We automate the "hands on IT support" up to 80% 
SECOND LEVEL SUPPORT: By customizing details in our system we're able to automate up to 75%
OUR GOAL: 99%

PRIVATE USE

10 ,- / month
  • Hardware & Software analysis

  • automatic software troubleshooting

  • monthly overview of solved problems

  • no use of personal data

  • installation via Windows 10 store

data structure

BUSINESS

19 ,- / month
  • Hardware & Software analysis

  • automatic software troubleshooting

  • monthly overview of solved problems

  • technical contact person

  • integration to existing ticketing systems

  • installation via Windows 10 Store, Microsoft Business Online Store

ENTERPRISE

ON REQUEST
  • BUSINESS functions + optional

  • driver updates; BIOS compliance; CMDB adjustment; patch-management

  • workplace advice

  • reduce attack surface

  • SOS software - worldwide

  • add a initial setup via SCCM / MECM, DSM ...

HOW IS THAT POSSIBLE ?

SKILLS: 20+ years expert knowledge in the world of IT 
HANDS ON IT: daily insight into customers problems
THE RESULT: FULLY AUTOMATED ANALYSIS & TROUBLESHOOTING
PD_BIGDATA_flat-1