What does Pioneer Desk do in the background?

THE GLOBAL IT-SUPPORT SOLUTION

We solve problems (Warnings, Errors, Critical) from Windows 10/11 systems from applications and IT security and errors in the areas of installation, system, network, hardware, as well as individual errors in the client IT environment of our customers. 

Marcus Lenczyk explains our SaaS service step by step, in four understandable chapters.

Would you like to learn more about the benefits of Pioneer Desk in a personal meeting?

 
GET A DEMO OF OUR SERVICE
Pioneer Desk combines RMM and PSA tools as a global IT support solution

WHAT PROBLEMS DO WE SOLVE AUTOMATICALLY?
WE PROVIDE INSIGHTS INTO OUR DATABASE.

APPLICATIONS

PROBLEM SOLUTION
Outlook connectivity issues Scan and analysis of the original error and correction/repair 
Expired certificates in M365/Outlook Refresh in local certificate store & request for current certificates
Crashes M365 applications and other applications Repair with build-in means as well as analysis of the original causers
CISCO VPN configuration defective Repair with new configuration, error code supplied by customer

 

IT SECURITY

PROBLEM SOLUTION
GPO bugs open security holes Analysis & cleanup proposal for the client's IT team. 
Microsoft Windows Kerberos Key Distribution Center SPN entry wrong for secure connections repair & reconfig
Microsoft-Windows-TPM-WMI Error - defective configuration Re-initialization & fixing the problems 
Windows Update service defective/critical Repair & activation for pending updates 

INSTALLATION ERRORS

PROBLEM SOLUTION
Performance monitoring causes errors and crashes Reconfiguration and cleanup
.net or other components defective Analysis and repair of these components
Office 20xx / Win10&11 / O365LicenseUpdate without registration / lost key Repair via Temp-Keys and restart of the license service 

 

SYSTEM ERRORS

PROBLEM SOLUTION
Microsoft-Windows-User Profiles Analysis & repair of the UserProfiles
Microsoft Defender / Antivirus not running Restart the services & update the latest pattern of the manufacturer
Microsoft-Windows-CorruptedFileRecovery HDD / SDD / NVME analysis & repair
Microsoft-Windows-Bits-Client Analysis & Re-Configuration / Activation of the BITS Service

NETWORK ERRORS

PROBLEM SOLUTION
Wlan autoconfig generates error / critical error Resets to the last functioning state. If this is not successful, the network configuration is read in again
WiFi automatically disconnects Automatic repair of the configuration as well as optimization
Driver and/or DNS error Automatic driver repair as well as fix over 9 different ways of DNS error

HARDWARE ERRORS

PROBLEM SOLUTION
The hard disk generates errors in the event log Hard disk is scanned and repaired
Kernel_PnP drivers defective / generate error Analysis & repair / re-installation of the drivers
Corrupt network driver / card Analysis & repair + reload last functional network configuration

COST SAVINGS UP TO 80%      AUTOMATION      24/7 ACCESS      SCALABLE      EFFICIENCY INCREASE UP TO 50%
NEW POTENTIAL      SATISFIED USERS     NO TICKET PING PONG      NO TICKET ESCALATIONS      NO WAITING TIMES

Next level IT support for the equivalent of 3 Cappuccinos per employee. Sounds fair?